In the interest of transparency, and to ensure the smoothest transaction possible, we ask that you please review our Terms & Conditions before using our website. Please note that if you choose to continue browsing and purchasing through Phosphorescent, then you are agreeing to the following conditions, which include our privacy policy and website disclaimers. Please Also, Please note that in the following terms, “We”, “Us” and “Our” refers to Phosphorescent and “Your” or “You” refers to you, the person using the Phosphorescent website.

As a company, we have the right to amend these terms at any time, by adding, removing or modifying their contents. When visiting our website, you are not only agreeing to the conditions outlined below and the possibility of their changing, but you are also agreeing to accept responsibility for any loss or damage you may incur from using our website. We at Phosphorescent Perfumes are not liable for any issues caused by misuse of our site, and encourage you to read through our materials carefully.

We aim to process all deliveries as quickly as possible, once full payment is received. Please note, however, that we cannot accept responsibility for any damage caused during delivery or for any products lost in transit. Either of these issues must be resolved with the shipping company itself, although we are able to offer replacements in certain circumstances.

We charge a flat rate of $9.99 on all orders, with the exception of some larger items that may not qualify for our standard shipping rates. In these instances we will contact you as soon as possible to let you know of any extra charges incurred. We aim to dispatch packages on the day of payment receipt, provided customers are able to submit their order before 10am. If the order is processed after 10am, then we will ship products the following working day—unless extenuating circumstances cause delays, in which that case we will contact you as quickly as possible. Please note that the expected delivery time for Australian shipping is 2 to 7 working days, although this may vary depending on the region.

Our shipping is currently limited to Australian territories only, although we hope to unroll international shipping soon, and ask that you check back for more information in the near future.

Returns and Refunds:
As a company, we fully comply with the Australian Consumer Protection Legislation, and therefore offer a full return refund within 14 days of purchase—providing you are able to submit a valid reason for your return. We offer returns as a last resort, if no other solutions can be found in an effort to resolve your issues.

Unopened products will be refunded in full, and your refund will be submitted through the same method of payment used at checkout. We are unable to refund items purchased in error, however, so please check your order thoroughly before completing. We are also unable to refund postage costs. In some cases, stock levels may not be adequate to supply your purchase.

This may be resolved with an offer of a refund or may extend the dispatch times estimated, in order to supply purchased items.

In the interest of efficiency, we classify our refunds into the following two categories:

Broken or Damaged products – If your product is damaged in transit, you can return this for a full refund, providing we approve this return. As we only dispatch fully sellable items, any products received damaged are the result of mishandling by the courier, and we must therefore assess the situation before agreeing to a return. Please contact the delivery courier before submitting for a refund through our company.

Incorrect products – In the unlikely event that we mail the incorrect product to you, we accept full responsibility for this problem and will offer a refund. Please contact customer service if this has happened to you, and we will send a replacement once we receive the incorrect product as a return.

In some cases, stock levels may not be adequate to supply your purchase. This may be resolved with an offer of a refund or may extend the dispatch times estimated, in order to supply purchased items.

Phosphorescent respects the law, as well as your personal wellbeing. For this reason, we have expressly or implicitly disclaimed all warranties relating to the merchantability and salability of our products and services. We cannot, however, guarantee or provide a warranty stating that all documents, goods or services provided are free from any errors or that any errors will be corrected upon detection. We also cannot guarantee that our website will be safe from viruses or other issues that prove harmful to you, the user.

We work hard to ensure that our content is up to date and represents our business as accurately as possible. However, we cannot guarantee that this policy is accurate and relevant. It is your responsibility as the user to to accept liability for any issues that may arise from the use of our website or any content and products that we provide. Sometimes, if the product went out of stock at the last moment, the order is placed as a back order and you will be informed the same. Please keep your back order only if you are able to wait until the stock arrives.

We at Phosphorescent take your privacy very seriously, and are committed to ensuring that any information collected about you through our website is kept private and confidential at all times. We comply with the Privacy Act 1988 (Commonwealth) and adhere to strict, Australian legislation surrounding your personal privacy.

Any information collected is used to help enhance your experience through our company, however this is optional, and you must agree to submit confidential information before we collect it. The data we do gather, with your approval, is primarily used to offer you relevant information about our business and services as well as to supply you with promotional materials including newsletters and new product offers.

We store your data in secured systems, located both within and outside Australia. Please note that we are a large company, supported by other agencies who may have access to your information, and who we are unable to monitor as closely. We do, however, only share your information within the legal and safe limitations set by Australian authorities.

THIRD PARTIES does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

DISCLOSE YOUR INFORMATION may be required, in certain circumstances, to disclose information in good faith and where is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of its customers or third parties.

This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and that results in litigation then you must submit to the jurisdiction of the courts of NSW.

Any issues relating to your Remedies products then please contact the brand directly.

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