Order payment:
The payment for your order which includes product cost, Shipping cost and tax can be paid by your credit card. This transaction appears as “ NSW support ” on the cardholder’s statement.

Shipping:
We aim to process all deliveries as quickly as possible, once full payment is received. We charge a flat rate on all orders, with the exception of some larger items that may not qualify for our standard shipping rates. In these instances we will contact you as soon as possible to let you know of any extra charges incurred. Our shipping is currently limited to Australian territories only, although we hope to unroll international shipping soon, and ask that you check back for more information in the near future.

Returns and refunds: As a company, we fully comply with the Australian Consumer Protection Legislation, and therefore offer a full return refund within 14 days of purchase—providing you are able to submit a valid reason for your return. We offer returns as a last resort, if no other solutions can be found in an effort to resolve your issues.

In the interest of efficiency, we classify our refunds into the following two categories:

Broken or Damaged products – If your product is damaged in transit, you can return this for a full refund, providing we approve this return. As we only dispatch fully sellable items, any products received damaged are the result of mishandling by the courier, and we must therefore assess the situation before agreeing to a return. Please contact the delivery courier before submitting for a refund through our company.

Incorrect products – In the unlikely event that we mail the incorrect product to you, we accept full responsibility for this problem and will offer a refund. Please contact customer service if this has happened to you, and we will send a replacement once we receive the incorrect product as a return.

In some cases, stock levels may not be adequate to supply your purchase. This may be resolved with an offer of a refund or may extend the dispatch times estimated, in order to supply purchased items.

Order cancellation: Generally, in the event of cancellation of any order by the seller, the order payment will be refunded within 48-72 hours. If you find any issue regarding your refund, you can contact us on orders@phosphorescent.com.au

Complaints: Any complaints about items or the seller should be submitted to our support team. Please email: orders@phosphorescent.com.au

Each case will be looked at individually and the seller will be in contact.

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